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Call / Call Data Records

Salesloft provides two endpoints that contain call data, "call" and "call data record". The combined use of these endpoints provides access to all phone call data that Salesloft has.

Call Data Record​

When a user in Salesloft uses the Salesloft Dialer, a record is created. This record contains information about that call, whether it was recorded or not, and whether the phone call was logged in our system. The call data record endpoint exposes all of this information. However, there are a few important things to note about the endpoint:

  • A user can log a call without using the Salesloft Dialer, meaning there is no call data record for the call
  • A call data record can be associated to 0 or 1 calls

In order to receive all call information, you may need to utilize another endpoint as well - the call endpoint.

Call​

When a user in Salesloft calls a person, they are presented with the Salesloft Dialer and a pane for logging their call. The user can use the Salesloft Dialer to call out, or can use their own phone system. When they use their own phone system, they can still log a call without an associated call data record. If the user does use the Salesloft Dialer, they can choose whether or not to associate the call and call data record by using a check box. The user can place more than 1 call to their prospect (multiple call data records) and associate 0 or all of the call data records with their logged call.

Which to use?​

The combination of Call and Call Data Record provides full coverage of call information. If your use case involves analyzing all calls placed through the Salesloft Dialer, then consuming call data record and call is necessary. If your use case involves analyzing only calls that the user logged, then you can consume the call endpoint without the call data record endpoint.