List calls

GET 
/v2/activities/calls

Fetches multiple call records. The records can be filtered, paged, and sorted according to the respective parameters.

Request

Query Parameters

ids integer[]

IDs of calls to fetch. If a record can't be found, that record won't be returned and your request will be successful

created_at[gt] iso8601 string

Returns all matching records that are greater than the provided iso8601 timestamp. The comparison is done using microsecond precision.

created_at[gte] iso8601 string

Returns all matching records that are greater than or equal to the provided iso8601 timestamp. The comparison is done using microsecond precision.

created_at[lt] iso8601 string

Returns all matching records that are less than the provided iso8601 timestamp. The comparison is done using microsecond precision.

created_at[lte] iso8601 string

Returns all matching records that are less than or equal to the provided iso8601 timestamp. The comparison is done using microsecond precision.

updated_at[gt] iso8601 string

Returns all matching records that are greater than the provided iso8601 timestamp. The comparison is done using microsecond precision.

updated_at[gte] iso8601 string

Returns all matching records that are greater than or equal to the provided iso8601 timestamp. The comparison is done using microsecond precision.

updated_at[lt] iso8601 string

Returns all matching records that are less than the provided iso8601 timestamp. The comparison is done using microsecond precision.

updated_at[lte] iso8601 string

Returns all matching records that are less than or equal to the provided iso8601 timestamp. The comparison is done using microsecond precision.

user_guid string[]
Filters list to only include guids
Example: [9cc6da15-d403-4f5b-aeed-c4b8463cf9ae]
person_id integer[]
Filters calls by person_id. Multiple person ids can be applied
Example: [1234]
sentiment string[]
Filters calls by sentiment. Sentiment matches are exact and case sensitive. Multiple sentiments are allowed.
Example: [Interested]
disposition string[]
Filters calls by disposition. Disposition matches are exact and case sensitive. Multiple dispositions are allowed.
Example: [Connected]
sort_by string

Key to sort on, must be one of: created_at, updated_at. Defaults to updated_at

sort_direction string

Direction to sort in, must be one of: ASC, DESC. Defaults to DESC

per_page integer

How many records to show per page in the range [1, 100]. Defaults to 25

page integer

The current page to fetch results from. Defaults to 1

include_paging_counts boolean

Whether to include total_pages and total_count in the metadata. Defaults to false

limit_paging_counts boolean

Specifies whether the max limit of 10k records should be applied to pagination counts. Affects the total_count and total_pages data

Responses

200

Success

application/json

Schema

Schema

id integer

ID of Call

to string

Phone number that received the call

duration integer

Length of the call in seconds

sentiment string

Outcome of the conversation

disposition string

Result of the call

created_at date-time

Datetime of when the call was created

updated_at date-time

Datetime of when the call was last updated

recordings object[]
The recordings for this this call and their status
Array [
url string
The url of the recording
status string
The status of the call that produced this recording. Possible values are (but not limited to):
no-answer: The call was not answered
failed: The call was not able to be placed
busy: The call was busy
ringing: The call is ringing
in-progress: The call is ongoing
completed: The call is finished
recording_status string
The processing status of the recording. Possible values are (but not limited to):
not_recorded: there is no recording available, and there will not be one becoming available
pending: the recording is currently being processed by the system
processing: the recording is currently being processed by the system
completed: the recording processing has been completed
]
user object
User that made the call
id integer
_href string
action object
Action associated to the call
id integer
task object
Task that this call was loged from, or null if not sent through a cadence
id integer
called_person object
The person called
id integer
_href string
crm_activity object
CRM Activity associated with the call
id integer
_href string
note object
Note for this call
id integer
_href string
cadence object
Cadence the call was made on
id integer
_href string
step object
Step the call was made on
id integer
_href string

Example (from schema)

{
  "id": 1,
  "to": "7705551234",
  "duration": 60,
  "sentiment": "Demo Scheduled",
  "disposition": "Connected",
  "created_at": "2024-01-01T00:00:00.000000+00:00",
  "updated_at": "2024-01-01T00:00:00.000000+00:00",
  "recordings": [
    {
      "url": "https://example.com/recording1",
      "recording_status": "completed",
      "status": "completed"
    }
  ],
  "user": {
    "id": 1,
    "_href": "https://api.salesloft.com/v2/users/1"
  },
  "action": {
    "id": 1
  },
  "task": {
    "id": 1
  },
  "called_person": {
    "id": 1,
    "_href": "https://api.salesloft.com/v2/people/1"
  },
  "crm_activity": {
    "id": 1,
    "_href": "https://api.salesloft.com/v2/crm_activities/1"
  },
  "note": {
    "id": 1,
    "_href": "https://api.salesloft.com/v2/notes/1"
  },
  "cadence": {
    "id": 1,
    "_href": "https://api.salesloft.com/v2/cadences/1"
  },
  "step": {
    "id": 1,
    "_href": "https://api.salesloft.com/v2/steps/1"
  }
}

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